We want to give you the best possible service. Therefore, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance please contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. Making a complaint will not affect how we handle your matter.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint. They will look at your complaint independently and it will not affect how we handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- No more than six years from the date of the act/omission or
- No more than three years from when you found out about it and
- Within six months of receiving our final response.
If you would like more information about the Legal Ombudsman, please contact them.